UX design planning isn't an one-man show
"Suppliers sell. Customers buy. Various people discuss UX, but don't really identify what it is. Agencies search for ways to offer this line of work to clients and seek best practices to develop UX." I posted my ideas about the process of planning and designing for User Experience Design-Planning (UXD-P) as Expectation Design. The article appeared in the May 2008 edtion of Boxes and Arrows.