Top Priority - Merge of online and offline user and customer experiences on February 26, 2014 B2B B2C conversion rate optimization +9 CRM CRO customer experience customer relation management customization customizing e-commerce innovation omni-channel omnichannel retail user experience B2B B2C conversion rate optimization CRM CRO customer experience customer relation management customization customizing e-commerce innovation omni-channel omnichannel retail user experience
Customer Experience / Expectation vs. Retail Experiences – Closing the Omni-Channel Gap on February 21, 2014 Activity CAR +8 conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow Activity CAR conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow
Social-Commerce & Social-Shopping on February 11, 2014 co-shopping collaboration community +9 customizing e-commerce f-commerce group shopping marketplace rating recommendation shared shopping experience shopping social social-commerce social-shopping co-shopping collaboration community customizing e-commerce f-commerce group shopping marketplace rating recommendation shared shopping experience shopping social social-commerce social-shopping
Personalization - Customization - Configuration on February 06, 2014 configuration Creative Thinking +4 customization customizing e-commerce interaction personalization personalizing usability configuration Creative Thinking customization customizing e-commerce interaction personalization personalizing usability
(e)-commerce trends in 2014 on February 03, 2014 2014 BI big data +6 Business Intelligence conversion rate optimization CRM Enterprise Resource Planning ERP multichannel omni-channel payment method RFID 2014 BI big data Business Intelligence conversion rate optimization CRM Enterprise Resource Planning ERP multichannel omni-channel payment method RFID