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Omni Channel Commerce - Single via Multi through to Omni Channel Commerce - For Business-Tailored-Commerce

on January 19, 2015

Clienteling Commerce CRM Cross Channel customer relation management customization customizing CX e-commerce history Multi Channel Omni Channel Relation retail Single Channel timeline usability UX

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Retail - Right - Now ...

on July 28, 2014

analysis CHIO CRM customer experience customer relation management future m-commerce omni-channel omnichannel retail shopping social-shopping user experience

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Clienteling

on July 15, 2014

burberry Chain Clienteling CRM cross-media cross-touchpoint Customer customer experience innovation Management omni-channel omnichannel Relation SAP sapphire SCM Supply user experience UX

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Top Priority - Merge of online and offline user and customer experiences

on February 26, 2014

B2B B2C conversion rate optimization CRM CRO customer experience customer relation management customization customizing e-commerce innovation omni-channel omnichannel retail user experience

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(e)-commerce trends in 2014

on February 03, 2014

2014 BI big data Business Intelligence conversion rate optimization CRM Enterprise Resource Planning ERP multichannel omni-channel payment method RFID

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Growth in m-commerce today

on October 22, 2013

CRM e-commerce Europe m-commerce market mobile stats user experience

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Shaping Future eCommerce

on September 09, 2013

conversion rate optimization CRM cross-touchpoint e-commerce mobile multichannel social media solutions

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Essential tips (checklist) for e-commerce

on September 04, 2013

checklist conversion rate optimization CRM e-commerce GUI touchscreen usability

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Make good time in the checkout line - Online Payment

on August 21, 2013

conversion CRM customer service CX e-commerce google Isis m-commerce McDonalds mobile pay pal payment payment method QR code retail scan & go user experience UX wallet walmart

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Elements of Best Returns Experience (How to reduce returns rates)

on August 15, 2013

conversion rate optimization CRM CRO customer relation management internal process returns rate workflow

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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