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Showing posts with the label f-commerce

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From Omni-Channel to Intelligent Commerce – How AI is changing retail, e-commerce, and the value chain

on April 02, 2026

AI Artificial Intelligence Commerce DigitalResponsibility e-commerce ecommerce f-commerce future futureofbusiness KI m-commerce retail

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Mixed-Experience, Cross-Experience or Omni-Experience

on December 13, 2015

Commerce Cross Channel cross-experience e-commerce f-commerce future futureofbusiness m-commerce mixed-experience multi-experience omni Omni Channel omni-channel omni-experience UXD

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Thoughts about Customer Experience

on April 04, 2014

co-shopping conversion rate optimization customer experience CX f-commerce m-commerce mobile omni-channel retail user experience UX

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Social-Commerce & Social-Shopping

on February 11, 2014

co-shopping collaboration community customizing e-commerce f-commerce group shopping marketplace rating recommendation shared shopping experience shopping social social-commerce social-shopping

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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