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Showing posts with the label SAP

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End-to-end Customer Experience - Trends and Innovation for Physical and Digital Shopping Experience

on June 12, 2022

checkout customer experience customer service CX ecommerce experience future multi-experience omni omni-channel retail SAP seamless shopping Smart sustainability trigo UX UXD uxdesign

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Commerce in 2020 / Thoughts of the day about AI, ML and DL

on October 14, 2020

AI Artificial Intelligence cloud Commerce CX Deep Learning DL ecommerce Emotional-Intelligence Machine Learning ML SAP UX UXD uxdesign

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SAP makes innovative technologies in equestrian sports tangible.

on October 13, 2020

AR equestrian future horse riding SAP technology VR

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The power of YaaS (SAP Hybris as a Service)

on November 29, 2016

Hybris Microservice SAP yaas

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Innovative Ideas for Retail - Smart Fitting Room

on January 18, 2016

beacon brick and mortar Customer dressing room experience Fitting Room Hybris ibeacon innovation multi-experience omni-experience retail RFID SAP shopping Smart social-shopping

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Retail will be changed by AR and VR

on July 28, 2015

AR augmented reality customer experience innovation retail SAP Virtual Reality VR

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Making retail smart with beacon technology

on March 23, 2015

Apple beacon channel. commerce customer experience CX Hybris ibeacon mobile omni omnichannel pay pal PayPal Qualcomm retail SAP Target UX

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3 Highlights from the UX Day in Mannheim 2014

on October 24, 2014

AR augmented reality BX conference customer experience CX Deutschland event Germany innovation Mannheim RE’FLEKT GmbH SAP Second Screen user experience UX Virtual Reality VR Weitclick GmbH

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Ideas and Innovations for Sports and Entertainment Solutions

on August 01, 2014

big data cloud CX design Hana mobile SAP sports UX

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Clienteling

on July 15, 2014

burberry Chain Clienteling CRM cross-media cross-touchpoint Customer customer experience innovation Management omni-channel omnichannel Relation SAP sapphire SCM Supply user experience UX

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Visualizing Big Data

on June 24, 2014

big data Creative Thinking Design Thinking Football Hana inspiration mobile SAP soccer user experience

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Customer Experience / Expectation vs. Retail Experiences – Closing the Omni-Channel Gap

on February 21, 2014

Activity CAR conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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