Posts

From Web Design to Experience Design – 30 Years of Design Evolution (and We're Still Iterating)

Thoughts about Customer Experiences 100 months later :-)

Good Design must bring together all Touchpoints

CX - Difference between Up- & Cross-Selling

Emotional Design from First Impression to Perceiving Value

Believing in Simplicity

CX - Start with Customer Experience NOW

What CX Customer Experience means to business, selling and shopping

End-to-end Customer Experience - Trends and Innovation for Physical and Digital Shopping Experience

Customer Experience - Opportunity, challenge and winner

Personalization - Invent / Reinvent and Invigorate / Reinvigorate Your Business / Ecommerce

Screen maps, Sitemaps, Contentograms, … Usage and User Flow Diagrams

Thought of the day - Curiousness and Optimism and a Pinch of Dreams

Combining and Matching Research and User Testing into Agile Development

Commerce in 2020 / Thoughts of the day about AI, ML and DL

Confused with the question “What is UX?”