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Showing posts with the label workflow

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Beyond Faster Horses — Why AI Challenges One of UX's Oldest Assumptions

on July 23, 2026

AI Artificial Intelligence artificialintelligence design future futureofbusiness Henry Ford horse KI uxdesign workflow

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The Benefits of Flowcharts for User Experience Design

on April 02, 2025

diagram diagramm flow internal process swim-lane swimlane tools use case workflow

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Writing Good User Stories

on April 17, 2014

agile analysis and creative technique creative technique design scrum user experience user story workflow

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Customer Experience / Expectation vs. Retail Experiences – Closing the Omni-Channel Gap

on February 21, 2014

Activity CAR conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow

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Elements of Best Returns Experience (How to reduce returns rates)

on August 15, 2013

conversion rate optimization CRM CRO customer relation management internal process returns rate workflow

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Day Rate Calculation for Freelancer and small teams

on October 04, 2012

day rate workflow

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Swim-lane-diagram a great tool for alignment and process planning

on March 13, 2012

analysis and creative technique collaboration content creative technique Customer diagram diagramm flow journey journey map mapping software strategy swim-lane swimlane use case workflow

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Shopping Carts + Check-out ... ... ... ... ... There is often no big single problem, there are "just" a lot of little problems.

on June 15, 2011

design diagram e-commerce interaction usability use case workflow

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Prototyping and Wireframing - It's your choice which diagram tool supports your work best

on December 17, 2010

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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