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Showing posts with the label Commerce

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From Omni-Channel to Intelligent Commerce – How AI is changing retail, e-commerce, and the value chain

on April 02, 2026

AI Artificial Intelligence Commerce DigitalResponsibility e-commerce ecommerce f-commerce future futureofbusiness KI m-commerce retail

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The Era of Artificial Intelligence in Commerce: Opportunities, Impacts, and Our Responsibility

on April 29, 2025

AI airlines Artificial Intelligence artificialintelligence Commerce KI retail

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Design that focuses on empathy and human relationships fosters meaningful connections among users, people, humans ... GREAT Commercial Spots

on December 19, 2024

Commerce Commercial simon sinek spots telecom telekom UX UXD uxdesign

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AI is reshaping the digital landscape - Human-Centered Design (HCD) and User Experience Design (UXD)

on March 25, 2024

AI Artificial Intelligence artificialintelligence Commerce ecommerce future futureofbusiness genAI HCD UXD uxdesign

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Chats and ChatGPT - and a Search Engine almost two Decades ago 'Ms.Dewey'

on May 22, 2023

AI ChatGPT Commerce DL e-commerce ecommerce ML social-commerce UX UXD uxdesign

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Thoughts about Customer Experiences 100 months later :-)

on May 19, 2023

AI Artificial Intelligence Commerce CX Deep Learning DL e-commerce future IOT Machine Learning ML Omni Channel omni-channel omnichannel

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CX - Difference between Up- & Cross-Selling

on February 03, 2023

AI Artificial Intelligence Commerce cross-selling CX Deep Learning DL e-commerce ecommerce Machine Learning ML retail upselling

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Customer Experience - Opportunity, challenge and winner

on June 08, 2022

Commerce customer experience customer relation management customer service CX e-commerce experience Management silos user experience UX UXD uxdesign XM

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Commerce in 2020 / Thoughts of the day about AI, ML and DL

on October 14, 2020

AI Artificial Intelligence cloud Commerce CX Deep Learning DL ecommerce Emotional-Intelligence Machine Learning ML SAP UX UXD uxdesign

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Mixed-Experience, Cross-Experience or Omni-Experience

on December 13, 2015

Commerce Cross Channel cross-experience e-commerce f-commerce future futureofbusiness m-commerce mixed-experience multi-experience omni Omni Channel omni-channel omni-experience UXD

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Omni Channel Commerce - Single via Multi through to Omni Channel Commerce - For Business-Tailored-Commerce

on January 19, 2015

Clienteling Commerce CRM Cross Channel customer relation management customization customizing CX e-commerce history Multi Channel Omni Channel Relation retail Single Channel timeline usability UX

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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