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Showing posts with the label cross-touchpoint

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NIKEiD Custom Shoes / Sneakers

on May 31, 2017

AR augmented reality cross-touchpoint multi-experience Nike NIKEiD retail sneakers store touch

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Will this be Amazon's Miracle on 34th Street? - Amazon is going to open its first brick-and-mortar store

on October 13, 2014

Amazon brick and mortar community cross-media cross-touchpoint e-commerce New York omni-channel omnichannel retail Shopper shopping user experience

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Clienteling

on July 15, 2014

burberry Chain Clienteling CRM cross-media cross-touchpoint Customer customer experience innovation Management omni-channel omnichannel Relation SAP sapphire SCM Supply user experience UX

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Touchpoint - Interactive Window

on March 04, 2014

AR augmented reality cross-media cross-touchpoint innovation interface omni-channel omnichannel retail touchpoint urban

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e-commerce is and will not killing brick-and-mortar - but ...

on January 30, 2014

conversion rate optimization cross-media cross-touchpoint Design Thinking e-commerce innovation inspiration omni-channel touchscreen user experience

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Shaping Future eCommerce

on September 09, 2013

conversion rate optimization CRM cross-touchpoint e-commerce mobile multichannel social media solutions

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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