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Showing posts with the label conversion rate optimization

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You only have stores because there was no Internet ... What you fear will come much faster

on June 20, 2014

B2B B2C CGF Consumer Goods Forum conversion rate optimization e-commerce omni-channel omnichannel retail Samwer

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Volkswagen’s new website puts users’ needs first

on May 09, 2014

configuration conversion rate optimization customer experience CX forms inspiration interaction interactive interface navigation Parallax scrolling shopping usability user experience

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Thoughts about Customer Experience

on April 04, 2014

co-shopping conversion rate optimization customer experience CX f-commerce m-commerce mobile omni-channel retail user experience UX

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Top Priority - Merge of online and offline user and customer experiences

on February 26, 2014

B2B B2C conversion rate optimization CRM CRO customer experience customer relation management customization customizing e-commerce innovation omni-channel omnichannel retail user experience

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Customer Experience / Expectation vs. Retail Experiences – Closing the Omni-Channel Gap

on February 21, 2014

Activity CAR conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow

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(e)-commerce trends in 2014

on February 03, 2014

2014 BI big data Business Intelligence conversion rate optimization CRM Enterprise Resource Planning ERP multichannel omni-channel payment method RFID

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e-commerce is and will not killing brick-and-mortar - but ...

on January 30, 2014

conversion rate optimization cross-media cross-touchpoint Design Thinking e-commerce innovation inspiration omni-channel touchscreen user experience

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Shaping Future eCommerce

on September 09, 2013

conversion rate optimization CRM cross-touchpoint e-commerce mobile multichannel social media solutions

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Essential tips (checklist) for e-commerce

on September 04, 2013

checklist conversion rate optimization CRM e-commerce GUI touchscreen usability

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Elements of Best Returns Experience (How to reduce returns rates)

on August 15, 2013

conversion rate optimization CRM CRO customer relation management internal process returns rate workflow

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The ultimate conversion rate or ...

on June 19, 2012

conversion rate optimization CRM CRO customer relation management e-commerce internal process returns rate search SEO

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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