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Showing posts with the label ecommerce

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AI is reshaping the digital landscape - Human-Centered Design (HCD) and User Experience Design (UXD)

on March 25, 2024

AI Artificial Intelligence artificialintelligence Commerce ecommerce future futureofbusiness genAI HCD UXD uxdesign

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Chats and ChatGPT - and a Search Engine almost two Decades ago 'Ms.Dewey'

on May 22, 2023

AI ChatGPT Commerce DL e-commerce ecommerce ML social-commerce UX UXD uxdesign

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CX - Difference between Up- & Cross-Selling

on February 03, 2023

AI Artificial Intelligence Commerce cross-selling CX Deep Learning DL e-commerce ecommerce Machine Learning ML retail upselling

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End-to-end Customer Experience - Trends and Innovation for Physical and Digital Shopping Experience

on June 12, 2022

checkout customer experience customer service CX ecommerce experience future multi-experience omni omni-channel retail SAP seamless shopping Smart sustainability trigo UX UXD uxdesign

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Product Code Guides - EAN - SKU - MPN - UPC - ISBN

on April 04, 2022

EAN ecommerce ISBN MPN Product retail SKU UPC

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Personalization - Invent / Reinvent and Invigorate / Reinvigorate Your Business / Ecommerce

on September 21, 2021

CX ecommerce omni-channel omnichannel personalization personalizing UCD

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Voice commerce - Invent / Reinvent and Invigorate / Reinvigorate Your Business / Ecommerce

on September 20, 2021

AI Conversational AI ecommerce future trends UCD UXD Voice commerce

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Commerce in 2020 / Thoughts of the day about AI, ML and DL

on October 14, 2020

AI Artificial Intelligence cloud Commerce CX Deep Learning DL ecommerce Emotional-Intelligence Machine Learning ML SAP UX UXD uxdesign

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No lines. No checkout. - with Amazon Go

on December 07, 2016

Amazon Bluetooth checkout ecommerce Go NFC Omni Channel omni-channel retail RFID

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B2B - Collaborative Decision-making

on July 05, 2016

B2B B2C CX e-commerce ecommerce retail UX

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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