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Showing posts with the label omni-channel

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Thoughts about Customer Experiences 100 months later :-)

on May 19, 2023

AI Artificial Intelligence Commerce CX Deep Learning DL e-commerce future IOT Machine Learning ML Omni Channel omni-channel omnichannel

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End-to-end Customer Experience - Trends and Innovation for Physical and Digital Shopping Experience

on June 12, 2022

checkout customer experience customer service CX ecommerce experience future multi-experience omni omni-channel retail SAP seamless shopping Smart sustainability trigo UX UXD uxdesign

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Personalization - Invent / Reinvent and Invigorate / Reinvigorate Your Business / Ecommerce

on September 21, 2021

CX ecommerce omni-channel omnichannel personalization personalizing UCD

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No lines. No checkout. - with Amazon Go

on December 07, 2016

Amazon Bluetooth checkout ecommerce Go NFC Omni Channel omni-channel retail RFID

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Mixed-Experience, Cross-Experience or Omni-Experience

on December 13, 2015

Commerce Cross Channel cross-experience e-commerce f-commerce future futureofbusiness m-commerce mixed-experience multi-experience omni Omni Channel omni-channel omni-experience UXD

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ALDI NORD / NORTH accept NFC payment for purchases

on June 09, 2015

ALDI B2C e-commerce mobile NFC omni omni-channel omnichannel payment retail

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Challenges of Omni-Channel Retail

on February 25, 2015

customer experience Hybris Omni Channel omni-channel omnichannel retail

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Converting the online experience into offline

on February 10, 2015

Apple AR AR (augmented reality) burberry ibeacons ipad Magic Mirror nordstrom omni-channel omnichannel Pinterest retail RFID

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Will this be Amazon's Miracle on 34th Street? - Amazon is going to open its first brick-and-mortar store

on October 13, 2014

Amazon brick and mortar community cross-media cross-touchpoint e-commerce New York omni-channel omnichannel retail Shopper shopping user experience

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Showrooming and in-store assistance

on August 08, 2014

big data brick and mortar Clienteling cloud cross-media CX omni-channel retail showrooming social-shopping UX

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Retail - Right - Now ...

on July 28, 2014

analysis CHIO CRM customer experience customer relation management future m-commerce omni-channel omnichannel retail shopping social-shopping user experience

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Clienteling

on July 15, 2014

burberry Chain Clienteling CRM cross-media cross-touchpoint Customer customer experience innovation Management omni-channel omnichannel Relation SAP sapphire SCM Supply user experience UX

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You only have stores because there was no Internet ... What you fear will come much faster

on June 20, 2014

B2B B2C CGF Consumer Goods Forum conversion rate optimization e-commerce omni-channel omnichannel retail Samwer

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Thoughts about Customer Experience

on April 04, 2014

co-shopping conversion rate optimization customer experience CX f-commerce m-commerce mobile omni-channel retail user experience UX

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Touchpoint - Interactive Window

on March 04, 2014

AR augmented reality cross-media cross-touchpoint innovation interface omni-channel omnichannel retail touchpoint urban

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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