CX - Start with Customer Experience NOW on August 07, 2022 Customer customer experience customerexperience CX design Design Thinking UCD +
What CX Customer Experience means to business, selling and shopping on June 17, 2022 AI Artificial Intelligence Customer customer experience customerexperience CX Deep Learning DL future Machine Learning ML research user experience UX UXD uxdesign +
Innovative Ideas for Retail - Smart Fitting Room on January 18, 2016 beacon brick and mortar Customer dressing room experience Fitting Room Hybris ibeacon innovation multi-experience omni-experience retail RFID SAP shopping Smart social-shopping +
Clienteling on July 15, 2014 burberry Chain Clienteling CRM cross-media cross-touchpoint Customer customer experience innovation Management omni-channel omnichannel Relation SAP sapphire SCM Supply user experience UX +
Customer Experience / Expectation vs. Retail Experiences – Closing the Omni-Channel Gap on February 21, 2014 Activity CAR conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow +
Swim-lane-diagram a great tool for alignment and process planning on March 13, 2012 analysis and creative technique collaboration content creative technique Customer diagram diagramm flow journey journey map mapping software strategy swim-lane swimlane use case workflow +