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Showing posts with the label e-commerce

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Chats and ChatGPT - and a Search Engine almost two Decades ago 'Ms.Dewey'

on May 22, 2023

AI ChatGPT Commerce DL e-commerce ecommerce ML social-commerce UX UXD uxdesign

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Thoughts about Customer Experiences 100 months later :-)

on May 19, 2023

AI Artificial Intelligence Commerce CX Deep Learning DL e-commerce future IOT Machine Learning ML Omni Channel omni-channel omnichannel

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CX - Difference between Up- & Cross-Selling

on February 03, 2023

AI Artificial Intelligence Commerce cross-selling CX Deep Learning DL e-commerce ecommerce Machine Learning ML retail upselling

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Customer Experience - Opportunity, challenge and winner

on June 08, 2022

Commerce customer experience customer relation management customer service CX e-commerce experience Management silos user experience UX UXD uxdesign XM

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B2B - Collaborative Decision-making

on July 05, 2016

B2B B2C CX e-commerce ecommerce retail UX

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Mixed-Experience, Cross-Experience or Omni-Experience

on December 13, 2015

Commerce Cross Channel cross-experience e-commerce f-commerce future futureofbusiness m-commerce mixed-experience multi-experience omni Omni Channel omni-channel omni-experience UXD

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ALDI NORD / NORTH accept NFC payment for purchases

on June 09, 2015

ALDI B2C e-commerce mobile NFC omni omni-channel omnichannel payment retail

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Omni Channel Commerce - Single via Multi through to Omni Channel Commerce - For Business-Tailored-Commerce

on January 19, 2015

Clienteling Commerce CRM Cross Channel customer relation management customization customizing CX e-commerce history Multi Channel Omni Channel Relation retail Single Channel timeline usability UX

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Will this be Amazon's Miracle on 34th Street? - Amazon is going to open its first brick-and-mortar store

on October 13, 2014

Amazon brick and mortar community cross-media cross-touchpoint e-commerce New York omni-channel omnichannel retail Shopper shopping user experience

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Innovation for retail

on June 26, 2014

B2B B2C e-commerce Enterprise Resource Planning ERP m-commerce mobile multichannel retail shared shopping experience social media social-commerce social-shopping user experience

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You only have stores because there was no Internet ... What you fear will come much faster

on June 20, 2014

B2B B2C CGF Consumer Goods Forum conversion rate optimization e-commerce omni-channel omnichannel retail Samwer

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The fast e-commerce growth. Formula 1, not golf.

on June 20, 2014

Amazon e-commerce Fire Phone Firefly google innovation Mayday retail Shopper

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Amazon introduces Amazon Dash

on April 07, 2014

Amazon e-commerce mobile retail

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Top Priority - Merge of online and offline user and customer experiences

on February 26, 2014

B2B B2C conversion rate optimization CRM CRO customer experience customer relation management customization customizing e-commerce innovation omni-channel omnichannel retail user experience

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Customer Experience / Expectation vs. Retail Experiences – Closing the Omni-Channel Gap

on February 21, 2014

Activity CAR conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow

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Social-Commerce & Social-Shopping

on February 11, 2014

co-shopping collaboration community customizing e-commerce f-commerce group shopping marketplace rating recommendation shared shopping experience shopping social social-commerce social-shopping

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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