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Showing posts with the label Omni Channel

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Thoughts about Customer Experiences 100 months later :-)

on May 19, 2023

AI Artificial Intelligence Commerce CX Deep Learning DL e-commerce future IOT Machine Learning ML Omni Channel omni-channel omnichannel

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No lines. No checkout. - with Amazon Go

on December 07, 2016

Amazon Bluetooth checkout ecommerce Go NFC Omni Channel omni-channel retail RFID

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Mixed-Experience, Cross-Experience or Omni-Experience

on December 13, 2015

Commerce Cross Channel cross-experience e-commerce f-commerce future futureofbusiness m-commerce mixed-experience multi-experience omni Omni Channel omni-channel omni-experience UXD

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Challenges of Omni-Channel Retail

on February 25, 2015

customer experience Hybris Omni Channel omni-channel omnichannel retail

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Omni Channel Commerce - Single via Multi through to Omni Channel Commerce - For Business-Tailored-Commerce

on January 19, 2015

Clienteling Commerce CRM Cross Channel customer relation management customization customizing CX e-commerce history Multi Channel Omni Channel Relation retail Single Channel timeline usability UX

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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