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Showing posts with the label customer relation management

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Customer Experience - Opportunity, challenge and winner

on June 08, 2022

Commerce customer experience customer relation management customer service CX e-commerce experience Management silos user experience UX UXD uxdesign XM

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Omni Channel Commerce - Single via Multi through to Omni Channel Commerce - For Business-Tailored-Commerce

on January 19, 2015

Clienteling Commerce CRM Cross Channel customer relation management customization customizing CX e-commerce history Multi Channel Omni Channel Relation retail Single Channel timeline usability UX

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Retail - Right - Now ...

on July 28, 2014

analysis CHIO CRM customer experience customer relation management future m-commerce omni-channel omnichannel retail shopping social-shopping user experience

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Overloaded with Buzzwords: Are They Helping or Hurting Us?

on July 21, 2014

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Top Priority - Merge of online and offline user and customer experiences

on February 26, 2014

B2B B2C conversion rate optimization CRM CRO customer experience customer relation management customization customizing e-commerce innovation omni-channel omnichannel retail user experience

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Customer Experience / Expectation vs. Retail Experiences – Closing the Omni-Channel Gap

on February 21, 2014

Activity CAR conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow

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Elements of Best Returns Experience (How to reduce returns rates)

on August 15, 2013

conversion rate optimization CRM CRO customer relation management internal process returns rate workflow

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Women’s online shopping behavior

on November 22, 2012

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The ultimate conversion rate or ...

on June 19, 2012

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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