Showing posts from March, 2012

Swim-lane-diagram a great tool for alignment and process planning

I do not know whether you know it, but ... This is the third part of a series about design, analysis and creative techniques.

Most of our projects are complex and multifaceted or they change emphasis during their ‘life-time’ or both. These products and services are overwhelmed with expectations, needs, must-haves and nice-to-haves. They also have to cover, serve, support and take into account many supply channels, communication channels and communication chains. There are so many users and these users most often have more than just one responsibility (users often have more than just one responsibility or role – most people have different roles. For each individual there will be many roles and each person adopts a different role depending on the circumstances, see for more). There are many tools out there used to target and bring light into the ”unknown”. With this article I’d like to introduce you to one of my favorite tools – the swim…