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Showing posts from 2016

No lines. No checkout. - with Amazon Go

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I am pretty sure almost everybody had already thought about how cool it might be to walk into a store, taking all the goods you need, and then just leaving the store and making the checkout without having to do any transactions and standing in the line – well Amazon is calling it “just walk out technology” – or better to remember Amazon Go Amazon Go is coming early 2017 – the location of the first store will be at 2131 7th Ave, Seattle, Washington.



Test users have already testing the store. Amazon is outlining currently the basic details, but I don’t have the full picture and process yet.

Amazon tells it will be fairly simple for the customer. The customer only walk into the store, scans and get recognized by his mobile device. A cart will be created automatically and the customer can collect his goods – that easy.

We all know the ideas of Walmart in the US and Globus and Metro in Germany – they used an actual cart and a scanner. They used either a bar code scanner or RFID scanner. …

The power of YaaS (SAP Hybris as a Service)

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In the past few years it has become clearer and clearer that solutions and services will no longer be successfully achieved by one solution that we know today. And yet, service providers and vendors have come to expect seamless solutions and interactions for their particular service and line of business – meaning no flaws or errors at any point on the admin nor on the user side.

Microservices are a new paradigm for software architecture. One approach is that these small services in separated components take the place of large applications. Or they optimize large applications for the special business and technical requirements (scaling, performance, etc.). This way monolithic architecture can be avoided or customized exactly how the service provider or vendor needs it, and systems are easily scalable and adaptable.

This will catapult these businesses and what SAP and SAP Hybris have to provide into a new era of digital connectivity. And SAP Hybris is ready !

SAP Hybris as a Service (Y…

B2B - Collaborative Decision-making

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It’s clear sales at all is becoming more complex – most of my clients and colleagues are just thinking about B2C when I mention topics like social shopping and collaborative decision making – but don’t miss the fact that if we are talking about B2B market buying decisions there is in general no sole responsibility of one person.

The steps of a B2B purchase process (cross-company or cross-departmental) concisely said are …
Recognizing that the company has a need that can be solved by purchasing a good or serviceDescribing and quantifying the needSearch for qualified vendorsSending each vendor a request for proposalEvaluating of the submitted proposals of the vendorsNegotiating or renegotiate of offersSelecting one or more vendorsDefining and establishing an order routineConducting a postpurchase evaluation and feedback to the vendors
and these steps will vary whether the buyer is a
First purchaserDaily buyerPeriodic buyerRecurrentResellerBulk buyer



If we talk about personalization and t…

Health and safety computer screen distance

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Nowadays we all are spending a lot of your time looking at computers. Researches show that most of us spend more than 50 hours a week staring at computer, mobile screens.



Many people say that they are suffering from “tired eyes”, while others admit to suffering headaches, blurred vision and have difficulty focusing. One of the most crucial things we all should do is to take regular breaks or eye yoga / practice.



I was inspired to write this article by Samsung’s launch of the Samsung Safety Screen application. This app helps users, especially young children, hold their mobile devices at an ideal viewing distance from their eyes.



http://www.samsungsafetyscreen.com/



A few hints to treat your eyes well:

20-20-20 rule: every 20 minutes, look 20 metres (65 feet) away for 20 seconds to give your eye muscles a break and help increase the rate of blinking.Distance of the monitor from your eyes between 40 and 76 centimetres (16 to 30 inches). Most people find a distance of 50 to 65 centimetres (…

Catching somebody's eye and attention - Flight Safety Video - part 4

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In the last few years airlines learned that turning traditionally boring in-flight safety videos into viral videos are beneficial for everyone so that people will watch and learn from them.
Airline flight safety videos have been around as long as in-flight entertainment systems but have really only taken off in the last few years.


Here are the latest I got aware of:

Men In Black Safety Defenders #AirNZSafetyVideo for Air New Zealand's latest inflight safety video, they called upon some very special Men In Black to brief the passengers.




Qatar Airways In-Flight Safety Video Starring FC Barcelona



Air France Safety Demonstration






If you are interested to see inflight safety videos or learn more about catching attention please read my former article about it

Getting Attention - Having the nerve to do something differenthttp://ux4dotcom.blogspot.com/2013/04/getting-attention-having-nerve-to-do.html


Catching somebody's eye and attentionhttp://ux4dotcom.blogspot.com/2013/11/catching-…

Simplicity is not the goal

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Where ever you are - where ever someone is talking about design – very soon someone will bring up the word simplicity – or this or that has to be simple – or no touch or low touch design – or they say every information has to be just one or two clicks away. But what does simple means?



I think we agree that simple stands for easily understood or done; presenting no difficulty to use - "a simple solution" and it stands for plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation. Users can always tell when something is simple, but can rarely articulate why it is simple. Because simplicity is inherently subjective, achieving it is pretty delicate.

Regarding the utility and usability better adjective as the following are for sure better …

Uncomplicatednot overwhelmingnot complex
… but as you can see these are all negative adjectives? The only way to phrase it positive is simple or perhaps logical but the word simple is too fussy and al…

Head-up displays (HUD) much more than nice features - part 3

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HUD visors for motorcycle helmets are still very much in its prototype stage, even that the Skully AR1 (http://www.skully.com/), Reevu MSX1 (http://www.reevu.com/motorsports/view-the-rv-msx1/) are available - they are all just first steps - but as I mentioned in my last post - I firmly believe that we have to grow and collect experience with these interfaces.

Screenshot of the Visor view



I already mentioned BMW's approach - here is a video by BMW.


This video gives us an idea what could be possible in the near future. In essence, the HUD helmet integrates your usual dash equipment with smart technology, offering you access to things like your GPS, your mobile phone and a whole host of other functions that you can access, control and observe in front of your very eyes.

Former related articles:Head-up displays (HUD) much more than nice features
Part 2 ...
http://ux4dotcom.blogspot.de/2016/01/head-up-displays-hud-much-more-than.html
Part 1 ...
http://ux4dotcom.blogspot.de/2014/08/head-…

Innovative Ideas for Retail - Smart Fitting Room

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SAP is well known as a German multinational software corporation that makes enterprise software to manage business operations and customer relations but we do much more. For instance innovative applications for the cloud and retail like the Smart Fitting Room - we develop it together with Hybris which is a subsidiary of SAP.



Smart Fitting Room is specially designed for fitting rooms at retail stores. It uses RFID technology and a touch screen to improve the customer shopping experience at retail stores.

By RFID it detects the clothes’ tags taken by customers into each fitting room. This information is displayed on an UI in the fitting room. This touch screen interface allows the customer to get more information about the product he took in to the fitting room – allows him to ask for another size or color or an additional fitting product without leaving the fitting room, and by recommending complementary products for cross-selling purposes.

Business benefits
Improves the customer shop…

Head-up displays (HUD) much more than nice features - part 2

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You may have read my former post or another article about existing “heads-up displays” (HUDs) or upcoming technology for cars or motorcycle helmets, where information is projected onto the windshield or visor as you drive.



Most often these system display speed and other technical information of the vehicle. And also they show you information of communication and messaging systems - in coming calls, emails or social media. Site note from myself at that point - in a car I would be to a certain degree fine with such information but in general when I ride my bike - as time changed and perhaps I got old :-) I love to focus on riding and listening to the sound of my 103 cubic inch HD V-Twin engine ;-) - but back to HUDs ...



The scope of possible helpful information is long related to …

... vehicle:

speedtire pressureoil temperature and levelsselected gearand fuel leveland other dashboard components

... trip:

navigational assistancelegal speed limittraffic conditionsroad construction sites

..…

Alternative and Online Dispute Resolution (ADR/ODR) - New EU rules up from 2016

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Up from January 9th 2016, all retailers in the European Union need to prominently state that customers can exercise new dispute resolution rights.



Retailers have to provide a link to the EU website explaining these rights, and state whether the store opts in or opts out of the EU scheme. But currently this page do not exist ;-)
The ODR platform will be operational on 9 January 2016 and made accessible in stages. It will become accessible to consumers and traders on 15 February 2015 under: http://ec.europa.eu/odr


A few back ground infornation about ADR and ODR
In case a customer has a problem with a retailer regarding a product or service they can clear it up through an alternative dispute resolution (ADR) or online dispute resolution (ODR) procedure.

Retailers are able to specify which ADR provider(s) they want to use, but an ADR clause can’t be binding for consumers. ADR can be either mandatory or voluntary, but in countries where it’s mandatory for retailers, the consumer will likel…