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Showing posts with the label shopping

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End-to-end Customer Experience - Trends and Innovation for Physical and Digital Shopping Experience

on June 12, 2022

checkout customer experience customer service CX ecommerce experience future multi-experience omni omni-channel retail SAP seamless shopping Smart sustainability trigo UX UXD uxdesign

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Innovative Ideas for Retail - Smart Fitting Room

on January 18, 2016

beacon brick and mortar Customer dressing room experience Fitting Room Hybris ibeacon innovation multi-experience omni-experience retail RFID SAP shopping Smart social-shopping

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Let's get down to brass tacks - bringing online und offline together

on February 09, 2015

brick and mortar Clienteling customer experience customer service CX POS retail shopping user experience UX

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Will this be Amazon's Miracle on 34th Street? - Amazon is going to open its first brick-and-mortar store

on October 13, 2014

Amazon brick and mortar community cross-media cross-touchpoint e-commerce New York omni-channel omnichannel retail Shopper shopping user experience

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Retail - Right - Now ...

on July 28, 2014

analysis CHIO CRM customer experience customer relation management future m-commerce omni-channel omnichannel retail shopping social-shopping user experience

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Volkswagen’s new website puts users’ needs first

on May 09, 2014

configuration conversion rate optimization customer experience CX forms inspiration interaction interactive interface navigation Parallax scrolling shopping usability user experience

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Social-Commerce & Social-Shopping

on February 11, 2014

co-shopping collaboration community customizing e-commerce f-commerce group shopping marketplace rating recommendation shared shopping experience shopping social social-commerce social-shopping

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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