Top Priority - Merge of online and offline user and customer experiences on February 26, 2014 B2B B2C conversion rate optimization CRM CRO customer experience customer relation management customization customizing e-commerce innovation omni-channel omnichannel retail user experience +
Customer Experience / Expectation vs. Retail Experiences – Closing the Omni-Channel Gap on February 21, 2014 Activity CAR conversion rate optimization CRO Customer customer relation management e-commerce internal process omni-channel Repository retail SAP workflow +
Social-Commerce & Social-Shopping on February 11, 2014 co-shopping collaboration community customizing e-commerce f-commerce group shopping marketplace rating recommendation shared shopping experience shopping social social-commerce social-shopping +
Personalization - Customization - Configuration on February 06, 2014 configuration Creative Thinking customization customizing e-commerce interaction personalization personalizing usability +
(e)-commerce trends in 2014 on February 03, 2014 2014 BI big data Business Intelligence conversion rate optimization CRM Enterprise Resource Planning ERP multichannel omni-channel payment method RFID +