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Swim-lane-diagram a great tool for alignment and process planning

on March 13, 2012

analysis and creative technique collaboration content creative technique Customer diagram diagramm flow journey journey map mapping software strategy swim-lane swimlane use case workflow

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Microsoft's vision for the upcoming years

on October 28, 2011

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Life and UIs can be challenging, and so are error messages

on October 26, 2011

404 customer experience error messages usability

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Facebook's latest 'improvements'

on September 27, 2011

community design e-commerce interaction social media tools

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Discussion - New direction for IAI

on August 30, 2011

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Joy of use

on August 01, 2011

inspiration interaction joy of use offline video

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Shopping Carts + Check-out ... ... ... ... ... There is often no big single problem, there are "just" a lot of little problems.

on June 15, 2011

design diagram e-commerce interaction usability use case workflow

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IA Summit 2011 in Denver Colorado

on April 03, 2011

ASIS collaboration conference IA Institute Information Architecture taxonomy tools usability

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Prototyping and Wireframing - It's your choice which diagram tool supports your work best

on December 17, 2010

collaboration deliverables microsoft tools wireframe workflow

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Sources of Creative and Design Thinking

on August 16, 2010

Creative Thinking Daniel Pink Design Thinking inspiration John Cleese Sir Ken Robinson workflow

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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