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Social-Commerce & Social-Shopping

on February 11, 2014

co-shopping collaboration community customizing e-commerce f-commerce group shopping marketplace rating recommendation shared shopping experience shopping social social-commerce social-shopping

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Social Media – Social networking above the clouds

on August 07, 2014

airlines CX innovation KLM social media UX

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Social Media in 2020

on March 05, 2020

AR B2B B2C Facebook HUD Influencer selling Snapchat social social media social-shopping TikTok VR

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Innovation for retail

on June 26, 2014

B2B B2C e-commerce Enterprise Resource Planning ERP m-commerce mobile multichannel retail shared shopping experience social media social-commerce social-shopping user experience

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Top Priority - Merge of online and offline user and customer experiences

on February 26, 2014

B2B B2C conversion rate optimization CRM CRO customer experience customer relation management customization customizing e-commerce innovation omni-channel omnichannel retail user experience

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Retail - Right - Now ...

on July 28, 2014

analysis CHIO CRM customer experience customer relation management future m-commerce omni-channel omnichannel retail shopping social-shopping user experience

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Ensure Social Distancing creative and with a twinkle in one's eye - Social distancing and Corona - 6th

on July 01, 2020

corona coronavirus covid19 customer experience social social distance stayathome stayhealthy staysafe

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Converting the online experience into offline

on February 10, 2015

Apple AR AR (augmented reality) burberry ibeacons ipad Magic Mirror nordstrom omni-channel omnichannel Pinterest retail RFID

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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