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Showing posts from 2014

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I'm an architect ...

on October 31, 2014

architect CX design designer inspiration joy of use passion UX

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Catching somebody's eye and attention - Flight Safety Video - part 2

on October 26, 2014

Air New Zealand airlines American Airlines Creative Thinking CX Delta Air Lines Design Thinking safety video thinking outside the box UX

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3 Highlights from the UX Day in Mannheim 2014

on October 24, 2014

AR augmented reality BX conference customer experience CX Deutschland event Germany innovation Mannheim RE’FLEKT GmbH SAP Second Screen user experience UX Virtual Reality VR Weitclick GmbH

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Will this be Amazon's Miracle on 34th Street? - Amazon is going to open its first brick-and-mortar store

on October 13, 2014

Amazon brick and mortar community cross-media cross-touchpoint e-commerce New York omni-channel omnichannel retail Shopper shopping user experience

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Innovative technology to optimize sports - for fans and athlets

on August 20, 2014

american football big data Football horse riding soccer sports

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Innovation on the railway platform

on August 20, 2014

CX mobile railway real time user experience UX

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Use of mobile devices in hotels and over the clouds

on August 15, 2014

American Airlines Apple application aviation BOB Buy-on-Board customer service delta Delta Air Lines google health care hotels internet of things IOT ipad microsoft phablet retail surface travel

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Head-up displays (HUD) much more than nice features

on August 13, 2014

AR AR (augmented reality) CAR CX displays driver glass google Head-up helmet HUD innovation motorbike motorcycle technology UX

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Mac vs. PC redux

on August 12, 2014

Air Apple ipad MacBook microsoft Pro 3 siri surface windows 8

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multi-touch technology - Touch+

on August 11, 2014

gesture multi touch multitouch Natural Interface NUI Ractiv surface touch touch+

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Microsoft Research converts tottering and wobbly first person videos into smooth timelapses

on August 11, 2014

CX glass google GoPro microsoft research UX video

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Showrooming and in-store assistance

on August 08, 2014

big data brick and mortar Clienteling cloud cross-media CX omni-channel retail showrooming social-shopping UX

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Social Media – Social networking above the clouds

on August 07, 2014

airlines CX innovation KLM social media UX

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Ideas and Innovations for Sports and Entertainment Solutions

on August 01, 2014

big data cloud CX design Hana mobile SAP sports UX

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Retail - Right - Now ...

on July 28, 2014

analysis CHIO CRM customer experience customer relation management future m-commerce omni-channel omnichannel retail shopping social-shopping user experience

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‘buzzwords’ and phrases I am sick of hearing

on July 21, 2014

buzzword Creative Thinking customer experience customer relation management CX design quote of the day UX

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Clienteling

on July 15, 2014

burberry Chain Clienteling CRM cross-media cross-touchpoint Customer customer experience innovation Management omni-channel omnichannel Relation SAP sapphire SCM Supply user experience UX

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Innovation for retail

on June 26, 2014

B2B B2C e-commerce Enterprise Resource Planning ERP m-commerce mobile multichannel retail shared shopping experience social media social-commerce social-shopping user experience

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Visualizing Big Data

on June 24, 2014

big data Creative Thinking Design Thinking Football Hana inspiration mobile SAP soccer user experience

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Holger Maassen: I've been working on UI since 1985 when there was only the Mac Plus around. That was when I found my interest in UID and information structures began to grow. I work to understand human motivations, capabilities, environments, and needs. I intent to structure information and create gripping experiences that help people accomplish their goals with confidence, satisfaction and pleasure. I'm fascinated with the current and ongoing pace of technology and believe that HCD has the power to create understanding and inspire delight in a frequently chaotic world. I make use of ethnographic research, UX, IA, IxD, and media as tools to help clients in diverse domains — and I am very interested in consumer products, healthcare, mobile, energy, POI / POS — use UX, HCD and my usability knowledge to build better businesses and relationships with their customers. I've worked with a number of major brands to develop internet, intranet and extranet products and digital surfaces, mobile, terminals, tables, windows and walls.

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